Privacy policy
How NB Improvements collects, uses, and safeguards your personal data across our building and refurbishment services throughout the West Midlands.
1. Introduction
NB Improvements ('we', 'our', or 'us') is a professional building and construction company trading since May 2023 across the West Midlands, England. We are committed to protecting and respecting your personal privacy. This Privacy Policy explains when, how, and why we collect personal data from visitors to our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you provide directly when you fill in our online contact forms, request a quotation, or communicate with us. The personal data we collect may include: full name, email address, telephone number, preferred contact method, property location/postcode, and specific project details or property improvement specifications. We only collect the necessary details required to evaluate your enquiry and deliver building, refurbishment, or maintenance services.
3. How We Use Your Information
We process your data strictly under legitimate business interests and contractual necessities. Specifically, your details are used to: review and respond to project enquiries; prepare accurate construction, refurbishment, or trade estimates; coordinate site visits and tradespeople; liaise with suppliers and partners (such as Howdens or Clifton Bathrooms) where required for your specific order; and maintain accurate administrative records.
4. Cookies
Our website uses standard essential cookies and lightweight performance scripts to ensure reliable site functionality, preserve security, and understand general user traffic trends. Cookies are small text files placed on your device. You can configure your browser to decline non-essential cookies at any time, though doing so may limit standard navigation functions.
5. Third-Party Services
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We work with trusted service providers who manage our website hosting, secure domain infrastructure, and basic website analytics. These third-party vendors have access only to the minimal information needed to perform their operational tasks and are bound by strict data protection agreements.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—including completing requested works, satisfying warranty or statutory building regulations, and fulfilling UK accounting or tax compliance requirements. When data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you hold several statutory rights regarding your personal data. These include the right to request access to the personal data we hold about you, the right to request correction of inaccurate records, the right to request erasure where retention is no longer warranted, and the right to restrict or object to certain processing activities.
8. Contact Us
If you have questions regarding this Privacy Policy, wish to exercise any of your data rights, or want to verify the personal records held about you, please reach out to our team directly through our Contact page.
Have questions about your data?
Speak directly with our team regarding quotes, project records, or policy enquiries.